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Customer
Immersion
Experience

Facilitator Bootcamp

A facilitator training is happening near you!

What is CIE

Register Today

The Customer Immersion Experience (CIE) is a powerful tool that allows customers to sell themselves on the value that a consolidated Microsoft platform could deliver for their business. Customers explore the technology themselves and facilitators encourage discussion that benefits the organization and their goals, which leads to deep conversations. The aim of the session is to help customers envision how what they are experiencing during the session can be applied to their daily life. We call those “AHA!” moments.

A traditional CIE session…

  • Is an in-person event for 10-11 individuals (typically CxOs or line of business decision makers at the organization).
  • Is held in a room set up with devices, each configured with its own persona from a pre-populated Office 365 environment
  • Lasts anywhere from 2-4 hours, and is delivered by a trained facilitator (our training teaches YOU to be this facilitator).
  • Is based around customized content for one of 7 different industries (Commercial, Healthcare, Government, Education, Manufacturing, Financial Services, and Retail).

CIE content is designed around the following real-world business scenarios vs. specific products:

  • Mobility - Manage personal and work-related information on the go.
  • Collaboration - Streamline communications among employees, customers, and business partners.
  • Sales Productivity - Access data across multiple sources, determine sales priorities, discover opportunities.
  • Trust - Protect confidential information, remind employees of policies, give permission to specific employees.
  • Insights - Gather personalized insights by turning data into information and turning information into insight.

*With Virtual CIE technology, facilitators can set up a CIE session in minutes and connect to a virtual machine in Azure from any device enabled with RDP (Remote Desktop Protocol). This means you can run a CIE session from any set of devices, whether you are using Microsoft equipment, having your customer connect from their own device, or you can even run CIE sessions remotely, with attendees connecting from their own workspace.

CIE Equipment Partner Benefits

Why should I become a qualified CIE Facilitator?

CIE has become the #1 sales and marketing program in the US, and qualified partners have an opportunity to reap the benefits:

  • +20%

    Increase Renewal Rates

    CIE improves enterprise agreement revenue renewal rates by more than 20%

  • 95%

    Uncover New Opportunities

    95% of CIE sessions lead to new partner revenue opportunities.

  • 8.5

    Wow the Customer

    CIE provides a fun, engaging experience for clients. The average customer satisfaction score is 8.5 out of 9.

  • 1.5X

    Grow O365 Revenue

    CIE has been shown to increase the number of O365 seats sold per account by 50%—that’s 1.5 times the amount of revenue.

  • 180%

    Triple Skype for Business Revenue

    CIE sessions generate an average 180% increase in Skype for Business seats sold per account, nearly tripling the original number of seats sold.

  • Become a facilitator of the #1 sales and marketing program in the U.S.

    Register Now

Pre-Requisites for facilitators

A CIE facilitator has some key skill sets that make them ideally suited to deliver sessions. Here are some of the qualities that we look for in a CIE facilitator:

  • Technology Expertise

    Prospective facilitators should have a deep knowledge of the Microsoft technology stack, including the following:

    200-level knowledge and experience with all O365 workloads, including Yammer, OneDrive, Delve, Power BI, Excel Power View and Power Map, Skype for Business on all device types.

    200-level experience with Windows 10 and O365 scenarios on Windows 10 mobile.

    200-level knowledge of Office touch apps, and digital inking.

    100-level knowledge of O365 apps and services working across iOS devices.

    100-level knowledge of Dynamics CRM Online and integration with O365.

  • Presentation Experience

    Prospective facilitators should have experience demonstrating and facilitating technology discussions and engagements with business decision-makers and high-profile executives.

  • Coachability

    A key personality trait of a successful facilitator is the ability to absorb and implement the coaching of the facilitator trainer and peer feedback during the 3.5 day bootcamp.

  • Soft Skills

    Personable. Professional. Understanding. Beyond just being a proficient presenter, facilitators need to listen, guide and inspire.

In addition to these key skills, facilitators must have:

1. MPN Membership

2. Microsoft Sponsor

Register Now

4-day Training Agenda

  • 8:00 - 8:30
    Breakfast is Available
  • 8:30 - 9:30
    Kickoff and Introductions
  • 9:30 - 9:45
    Break
  • 9:45 - 11:45
    Mock CIE
  • 11:45 - 12:30
    Lunch
  • 12:30 - 2:00
    Videos
  • 2:00 - 2:15
    Break
  • 2:15 - 3:45
    Video Review
  • 3:45 - 4:00
    Break
  • 4:00 - 4:45
    Best Practices of Facilitation
  • 4:45 - 5:30
    Guide Review and Teach Back Assignments
  • 5:30 on
    Free
  • 8:00 - 8:30
    Breakfast is Available
  • 8:30 - 10:00
    Teach Backs
  • 10:00 - 10:15
    Break
  • 10:15 - 11:45
    Teach Backs
  • 11:45 - 12:30
    Lunch & Huddle
  • 12:30 - 2:00
    Teach Backs
  • 2:00 - 2:15
    Break
  • 2:15 - 3:45
    Business Value Program Tools: VDW & CIE (Claiming CIE Tenants)
  • 3:45 - 4:00
    Break
  • 4:00 - 5:30
    CIE Pack Up and Set Up
  • 5:30 - 7:00
    Happy Hour
  • 8:00 - 8:30
    Breakfast is Available
  • 8:30 - 10:00
    Teach Backs
  • 9:30 - 9:45
    Break
  • 9:45 - 11:45
    Teach Backs
  • 11:45 - 12:30
    Lunch
  • 12:30 - 2:00
    Teach Backs
  • 2:00 - 2:15
    Break
  • 2:15 - 3:45
    Teach Backs
  • 3:45 - 4:00
    Break
  • 4:00 - 4:45
    CIE Resources & US Portal
  • 4:45 - 5:30
    Project LeadGen
  • 5:30 on
    Free
  • 8:00 - 8:30
    Breakfast is Available
  • 8:30 - 10:00
    Teach Backs
  • 9:30 - 9:45
    Break
  • 9:45 - 11:45
    Closing CTA's and Next Steps

Break Active Session

$950

per person
+ travel expenses

Register Now

Registration

CIE Training happens nationwide. Register now for a city near you.

(maximum of 11 attendees per event)

View:

What are companies using CIE saying?

Nothing makes us happier than seeing the positive feedback we've gotten from our users.

  • "The hands-on format of CIE unlocks conversations and demonstrates value in a way that is not possible with other more traditional approaches. It exposes the latent pain and relative inefficiency of how our customers work day-to-day, in a fun and exploratory fashion. It’s the difference between watching a movie and living it in real life."

    Jack Elmore

    Director, Modern Workplace

  • "Hands down this is the best professional training I’ve taken. Not only did I gain skills that will enable me to deliver CIE sessions, the skill learned in this 3.5-day boot camp will spill over into other parts of my job and into my personal life."

    Helen Underwood

    Program Manager, Swift Group

  • "The CIE program has resulted in our largest source of Microsoft pipeline. Being able to demonstrate Microsoft’s latest and greatest in a comfortable setting enables our customers to see the value of products rather than just tell them the value. This translates into larger consulting opportunities and faster sales cycles."

    Michael Lande

    Maureen Data

  • "The CIE has done a brilliant job of building pipeline for us. In a few months, we have been able to get in front of 30 new customers and have built $2M + in pipeline because we have it."

    Ben Tosado

    Conquest Technology Services

  • "Incredibly insightful, easy to follow. Fantastic pace that was able to keep me engaged the entire 3.5 days. Would do it again!"

    Tom Holmes

    Manager, Cloud Solutions, Tangent

  • Become a facilitator of the #1 sales and marketing program in the U.S.

    Register Now

Maintaining Qualified Status

  • Deliver first CIE session within 90 days of qualification.
  • Deliver at least 4 CIE sessions each fiscal year.
  • Stay current on versions of the CIE storyline and content.
  • Report all CIE sessions on a monthly cadence.